Shopping Online:
Using our shopping cart system, buy as many BUFF®s as you want. We will make every attempt possible to ship your order 100% complete. If for any reason there are back orders, a PlanetBuff customer service representative will contact you via email.

Ordering by phone:
Call our qualified customer service experts that are ready to take your phone order. Please have your credit card ready when you call us.

Ordering by Fax:
There are 2 ways to place a fax order with us:

You may order by fax 24 hours a day.

#1) Fill out the order form on the shopping cart as you would normally do to purchase BUFF®s from us. Procede all the way to the "Order Confirmation Page". Before completing your transaction using this method, print up your order. Then fax this page to us at 858-755-1194. Be careful not to click Submit Order.

#2) You may also write your name, email address, phone number, address, and credit card information on a piece of paper, with the BUFF®s that you want to purchase. Please use the numerical numbers associated with each BUFF when you order using this method. Then fax it to us at above noted fax #. Please insure to include your credit card number, expiration date, and signature as well as ship to information. If you're ship to information is different from the billing address on your credit card, please include that as well.

We will call you as soon as possible after receipt of your fax order, to imform you of your order status.

Ordering by Mail:
Customers who wish to order by check or money order may do so by mailing the printout from method # 1, or the sheet with all pertinent information from method #2 noted above. Then mail this form, as well as your personal check or money order and mail to the PLANETBUFF address listed below. Please allow 12 business days for a personal check to clear before we ship your order.

Timing of your order:
We will make every effort to ship your order complete within 2 business days. If you contact us early enough in the day, we will do our best to ship you your order that same day.

Paying with Credit Card

We accept credit card payment for online orders. Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered.

We accept the following payment types:

The merchant name that will appear on your credit card statement is: PlanetBuff

Sales Tax
Consumers outside the state of California will not be charged sales Tax. Within the state of California, you will be charged 7.75%.

Shipping Charges
PlanetBuff.com exclusively uses USPS for all delivery services.

USPS Priority Mail® Features:

• Expedited delivery of your packages at economical rates, starting at $4.60
• Packages are delivered in an average of 2-3 days to any destination.
• Delivery to all U.S. addresses, including P.O. boxes and military addresses.
• Saturday and residential delivery are available at no additional charge.

If you are having your package shipped Express Mail, this will include tracking information as well as proof of delivery with signature. After your order has been processed by the PlanetBuff customer service department, you will be provided via email this tracking number.

USPS Express Mail® Features:

• The fastest way to send packages that need to be there in a hurry, at rates starting at $16.25.
• Next-day delivery is guaranteed by noon or 3 p.m. to many U.S. destinations, or your money back.
• Insured automatically up to $100 against loss or damage. Additional merchandise insurance is available up to $5,000.
• Delivery to most U.S. addresses, including PO boxes and military addresses.
• Available 365 days a year, including Sundays and holidays, to most locations at no additional charge.
• Includes proof of delivery with signature upon request and tracking information.

Back Orders
If there are any backorders, a PlanetBuff customer service representative will contact you either thru email or phone.

Can I Change My Order?
Only if your order has not been processed. We process orders quite quickly. If for any reason you need to change your order, please call our Customer Service Dept at 858-755-1193 as quickly as possible.

Return Policy
You can return all unworn merchandise to us within 21 days of your date of purchase. All merchandise must be returned in its original condition in order to receive a full refund. If the merchandise returned, is not in the original condition, then youre order will be returned back to you and would not qualify for a refund. We will 1st contact you to let you know of this situation.

Shipping charges are not refundable.

All returns must be approved in advance. You will be issued a return authorization, and this number must be written on the outside of your package.

We will refund your credit card the appropriate amount within 5 business days of receiving your shipment. You will receive an email from us stating that youre credit card has been credited the appropriate amount.

Exchange Policy
You can also exchange all unworn merchandise to us within this same 21 day window, as long as we receive it back in its original packaging. We will reship you youre new items within 5 business days, and will either credit or charge youre credit card the appropriate amount. PlanetBuff.com will pay for 1st class USPS back to you.

If the merchandise returned to us is not in its original condition, we will return it back to you via 1st Class USPS service. We will 1st contact you to let you know of this situation.

During the Holiday season each November/December, we will extend the Return/Exchange Procedure until January 15th.

Returns & Exchange Procedure
Contact us at [email protected] to expedite your request. This must be done in advance of you sending back your package.

Large Orders Return Policy
For any order 10 units or more, there will be a 15% restocking fee.